At Premium Leather Jackets, customer satisfaction is our priority. We offer a 30-day return or exchange period from the date your order is received.
Once we receive your returned item, our team will inspect it, usually within 72 hours. After approval, your exchange will be processed according to our shipping timelines.
Approved refunds are issued within 7 business days to the original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account. You will receive an email confirmation once your return has been processed.
Black Friday & Cyber Monday Sale Policy
During our Black Friday and Cyber Monday promotional period, sale purchases are not eligible for refunds.
However, customers may request an exchange or store credit within 60 days from the date of receiving their order.
- Standard-size products may be exchanged for another size or an alternative product.
- Made-to-measure and customized products may only be returned for alteration.
Return Conditions & Exclusions
To be eligible for a return or exchange:
- Personalized or customized products cannot be returned or exchanged, except where specifically stated under our custom-order alteration policy.
- Factory Seconds and Clearance Sale products are final sale and cannot be returned or exchanged.
- Products must be unused, unwashed, unwrinkled, undamaged, and in resalable condition.
- All applicable packing materials and documents should be included with the return.
- Shoes must be returned without scratches, marks, or damage to the soles or upper.
- Gift cards are non-refundable and cannot be exchanged.
Premium Leather Jackets reserves the right to refuse a return or refund if the returned product does not meet these requirements.
Wrong or Defective Products
If you receive an incorrect, defective, or damaged product, please contact our Customer Support Team within 2 working days of receiving your order so we can review the issue and provide an appropriate solution.
Return Shipping & Alteration Charges
We offer free returns for eligible orders.
For custom orders, our team reviews the measurements provided based on your height and weight and may recommend adjustments before production. If you choose to proceed with the measurements you originally provided despite our recommendations, you may be responsible for alteration charges if the product does not fit correctly.
Custom Orders
Returns & Alterations
Our goal is to create your custom jacket correctly the first time. If your custom-made jacket does not fit properly, we offer one free alteration.
Design & Quality
Before dispatching a custom order, we may provide photographs of the completed product for your review. This allows you to check the design, material, stitching, and overall appearance before shipment.
Measurements
Customers are responsible for providing accurate body measurements. We recommend following our sizing and measurement guide carefully.
If a custom jacket does not fit properly despite accurate measurements being provided, the first alteration will be provided free of charge.
Custom Order Refunds
Custom and bespoke orders are not eligible for refunds because they are specially made according to the customer's selected measurements, design, materials, and accessories.
Cancellation Policy
Order Cancellations
- Orders may be cancelled within 2 days of placing the order.
- Cancellation requests must be submitted to our Customer Support Team within this period.
- Once an order has been dispatched or has entered customs clearance, cancellation is no longer available.
- In such cases, the customer must accept the delivery and follow our return procedure if eligible.
Time-Sensitive Orders
If our Customer Support Team has confirmed a specific delivery deadline at the customer's request, the order may be treated as a time-sensitive order. Due to the arrangements required to meet the requested deadline, cancellations may not be accepted once production or processing has started.
Order Acceptance & Payment
- Product prices and availability may change without prior notice.
- We reserve the right to correct pricing, product description, or availability errors when discovered.
- If an incorrect price is displayed, we may correct the price before processing the order.
- If the correct price is lower than the amount paid, we will refund the difference.
- If the correct price is higher, we may contact you for further instructions or cancel the order.
- Premium Leather Jackets is not required to fulfill an order based on an obvious pricing error.
- We reserve the right to refuse or cancel service or orders at our discretion, subject to applicable law.