Free Shipping Worldwide
- Premium Leather Jackets offers free worldwide shipping on all orders, with no minimum purchase requirement.
- We currently ship to most countries worldwide, except Russia, Israel, Iran, Iraq, India, and countries subject to applicable international sanctions or shipping restrictions.
Delivery Timelines
| Order Type | Estimated Dispatch Time |
|---|---|
| Prime Products | 2–4 business days |
| Jackets & Outerwear | 7–10 business days |
| Made-to-Measure Jackets & Outerwear | 3–4 weeks |
| Footwear | 2–3 weeks |
| Made-to-Measure Footwear | 3–4 weeks |
| Bespoke Products | 5–12 weeks |
Please Note:
- Prime Products are ready-to-ship items.
- Dispatch times for other products may vary depending on the product type and customization requirements.
- The timelines above are estimated dispatch times.
- Once your order has been dispatched, delivery generally takes 3–4 business days, depending on the destination and courier.
Courier Service
- Premium Leather Jackets uses reliable express delivery services, including DHL and FedEx, to provide fast and secure delivery.
- We reserve the right to select the courier that offers the most efficient delivery service for your order.
- PO/APO/DPO/FPO Addresses: We currently do not ship to PO Boxes, APO, DPO, or FPO addresses.
Customs Duties
- If customs duties are applicable to your order, Premium Leather Jackets will cover the cost.
- Customers must accept the delivery and pay any applicable customs duty upfront.
- After payment, please send us a copy of the customs duty receipt for reimbursement.
- Eligible customs duty reimbursements are generally processed within 5–7 business days via PayPal.
Lost or Damaged Packages
- If your tracking information shows that your package has been delivered but you have not received it, please contact our Customer Support Team and the courier within 5 working days of the stated delivery date.
- Claims submitted after 5 working days may not be accepted.
- Once the courier completes its investigation and verifies that the package was lost or damaged during transit, we may offer either store credit or a replacement of the original order.
- Lost orders are not eligible for a cash refund.
Rescheduling & Delivery Issues
Tracking
Once your order has been shipped, we will provide a tracking number. Customers are responsible for monitoring their shipment and contacting the courier if delivery is delayed, held, or unsuccessful.
If multiple delivery attempts fail because the customer is unavailable or does not respond to the courier, the parcel may be returned, disposed of, or otherwise handled by the courier. Premium Leather Jackets cannot be held responsible for such incidents.
Refused Deliveries
If a customer refuses to accept a delivery and requests that the parcel be returned to the courier, the shipment may be considered abandoned, lost, or destroyed.
In such cases, we may be unable to process a return or refund. Customers who wish to return an order should first accept the delivery and then follow our return instructions.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has been dispatched, we may not be able to change or reschedule delivery to another address. Please contact the courier directly for available options.
If an order cannot be delivered because of an incorrect or incomplete address and is not returned to us, we may be unable to process a cancellation, return, or refund.
Other Shipping Policies
Order Confirmation
Once your payment has been successfully received, you will receive an order confirmation by email. If you do not receive your confirmation, please contact our Customer Support Team.
Combined Shipments
If you place multiple orders that are being shipped to the same address, we may combine the shipments where appropriate. This may help reduce delivery time and shipping costs, but in some cases it may result in a slight delay to the initial order.
Complimentary Items
Orders containing more than 10 products do not automatically qualify for complimentary items. Any complimentary items are subject to availability and approval by our Customer Support Team.